Laurie West is the Administrative Manager for IVODGA. Her primary responsibility is to provide administrative support to the company’s office activities - answers the telephone, processes regulatory book orders and meeting registrations, maintains the regulatory book inventory, updates member records, works with database and accounting software.

She works closely with the operations team and regulatory compliance staff to gather and send appropriate training materials to training courses. Along with preparing training materials she assembles, ships, and tracks the regulatory books needed for training. Laurie sees the training projects through to completion to ensure client satisfaction; handles and delivers course wrap-ups to include invoicing, thank you notes, completion certificates and final student list.

She has 20+ years of experience in the support function with many large companies in the benefit, personal lines insurance, and education industries.

Her primary responsibility is to provide administrative support to the office activities which include processing book orders and meeting registrations, manage existing and entering new member records into database and accounting software, and maintain inventory of books.

email address: laurie@ivodga.com